Whether it’s their first enquiry, the day of the shoot or the day they receive their beautiful prints, every interaction with your client shapes their impression of you and your brand.  Here’s a straightforward process to analyse and improve your client experience, step by step. 1. Understand the customer journey Start by listing all the steps your clients take when working with you — their initial enquiry, the booking, your pre-shoot communications, the shoot itself, and product selection and delivery. Any others? Identify the key moments and To View More >>

Previous |  Contents | Next Download the eBook “Measure results, change activities.” — Keith Cunningham Focused I’ve never met a photographer with a more analytical approach to his business than Craig. He was a wedding photographer whose goal was to clear “100k in 100 Days” from 30 weddings. (The actual figures don’t matter — they just sound snappy — so I’m not going to tell you when, where or in what currency.) Many a photographer has built a profitable business out of shooting 30 or 40 weddings a year, bur Craig’s To View More >>

If you’re a photographer wanting to make a living from your work, you have two big jobs todo — shoot pictures and sell them! Referrals and person-to-person contact are important ways to get your work in front of people, but we live in an online world, which means getting traffic to your website is too. That’s why, whether you’re selling wedding photography, school photography, portraiture, fine art or decor, you need to know about SEO. It’s a crucial aspect of  online marketing  and  website management  designed to help you get found online.   To View More >>

I'm going to be a bit pushy here. Our series on selling albums talks about:  — setting expectations — making it clear you sell them, and why! — making it easy for your clients to buy — not coming across as "pushy or sales-y" etc. I think that's good, sensible stuff — I helped write them, so there's that! — but let's face it, they lack something: ambition. Sales-ambitious or sales-shy? Portrait and wedding photographers come in all shapes and sizes, attitudes and ambitions, but one of the most important things that define them is surely their attitude to To View More >>

“Art is the most intense mode of individualism that the world has known.” – Oscar Wilde In this series we shine a light on artists expressing their individuality, documenting what they love, working hard on their craft, and sharing it with the world. We spoke to Joel McDowell, a Taupo based photographer who aims to evoke emotion in people through his work, and capture the hidden gems our beautiful country has to offer. How do you stay inspired?  That is a good question. Surrounding myself with other creatives, in all mediums and experience levels, is a good way to bounce To View More >>

This sample album for Feather & Birch Photography (AUS) features a stunning venue and impressive photography.  Matt from Feather and Birch says, "Mudgee-based, I travel the globe to photograph the world's best weddings. But no matter how far I roam, there’s nowhere like home. This little gem is probably our favourite venue in New South Wales! A big white marquee set amongst the vineyards makes the perfect backdrop for some of Mudgee’s best weddings. "We spend a lot of our weekends out here but this album captures some of our favourites from the 2017 season." The album To View More >>

We spoke to Dan Morris Photography, based in the UK, about his wedding photography practice, some memorable moments over his career, and why he offers albums to every client. I have been photographing weddings for around six years, though this is my second year full time. I started off as 'Uncle Bob' and took my camera along to a friend's wedding, with no intention of ever becoming a wedding photographer. I posted a few images on Facebook and then two couples asked if I'd be interested in capturing their special day.  How would you describe your style? I would say my style To View More >>

We came across this lovely Portrait Album with Photography by John Shetron (US) as it went through the bindery. It's a 12x8 Panorama Flushmount Portrait Album with offset-printed Tintoretto pages and a Carbon Buckram cover. Portrait Albums are great for family photography and to commemorate special days – especially a 90th birthday! Panorama Flushmount pages, with no split at the spine, invite big, bold imagery. This 12x8 album allows for a 12x16 full bleed image. John also sent through a great portrait, "The 90-year-old birthday "boy" on the day of his celebration. Although To View More >>

Copy Albums are easily our most popular "optional extra" and no wonder. They're a really affordable way to spread the album love around family and friends — and perfect for parents, coffee-tables and handbags. What's a Copy Album? As nearly as possible, a small replica of a larger album. You can order copies from Duo, Overlay Matted, Flushmount and Musée originals, but not Q Books or Portrait Albums. They're available in 5-inch, 7-inch and 10-inch sizes (13, 18 and 25cm) — the aspect ratio changes to suit the original. Panorama Flushmount Copy Albums, To View More >>

It's been a few months since we partnered with Lola Photography to support Aqua Frizzante, an exhibition celebrating a love of water, movement, texture and light. We loved it so much, we turned it into a Flushmount Album! This is a 10x10 Flushmount Album, with Tintoretto printing and a Midnight, Distressed Faux Leather cover. Flushmounts are simple and affordable, and ideal for portfolios and short-run photobooks. Contact us about your custom project ideas. To see Lola's Fine Art photographs available for purchase, visit her blog or email To View More >>